Delivery Policy

Delivery Policy.

The majority of our items have a free delivery. This is valid for England and Wales. For Scotland then you must contact us before purchasing to check delivery times and prices. We do not post to Ireland or outside of the UK.

For a lighting order, please note your item will typically take between two to three working days. You can contact us on the phone if you require your item faster.

For any flue sytems or woodburning, electric or gas stoves, you will need to choose a day that is convenient for you. If ordered before noon, this can usually be done on a next working day delivery. Delivery on a weekday is free, however Saturday delivery can be arranged for a surcharge (please call us to discuss this.) We will need to speak to you on the phone to confirm your chosen date.

All our delivery times are estimate and whilst we endeavour to get your items to you as quickly as possible, we cannot be held accountable for any delays in delivery, or be held responsible for any charges you may incur as a result of delayed delivery (for example booking a fitter, installer or contractor.) We recommended you not not book any installer until you have safely received your item.